Advertiser Experience: Program Manager

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**About the Team**:
Ensuring that our global community is safe and empowered to create and enjoy content is a core value at Tik Tok. The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensuring advertiser quality on our platform.
As Monetization Integrity Advertiser Experience Program Manager you will lead the proactive engagement with local Sales teams on all integrity issues and work with cross-functional stakeholders in Policy, Operations, Training, Product and Process to identify, quantify and deliver solutions.

**Responsibilities**:

- Partner with cross-functional teams, in particular our Sales function to lead or contribute to large scale strategic projects as well as solving ongoing operational problems at scale.
- Build strong, strategic relationships with Leaders across the Sales, TikTok Shop, Monetization Integrity organizations.
- Improve operational metrics through education initiatives and proactively communicate regular updates, concerns, trends and the impact of changes to internal and external stakeholders.
- Effectively communicate our broader policy approach to internal and external audiences, representing specific policy areas as required.
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
- Leverage data-informed insights to drive new products and initiatives
- Work with data and measurement partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
- Identify trends to enhance the support and detection processes and improve team efficiency
- Manage, coordinate, and/or support policy enforcement projects as needed.
- Consult and coach sales & advertiser to achieve greater results on Tikok platforms.

**Qualifications**:
**Qualifications**:

- 4+ years of work experience in an operations, analytics, project/program management environment.
- Demonstrated experience initiating and driving projects to completion with mínimal guidance.
- Innovative and process-oriented, experienced taking lead on issues with a data-driven pragmatic approach.
- Experience in Trust and Safety or Advertiser Integrity for social media platforms.
- Experienced in communicating results of analyses with senior stakeholders of multiple XFN teams to influence the strategy and approach.
- Experienced in ramping up a program from concept and formulating frameworks.
- Experienced working collaboratively within a diverse team and environment.
- Entrepreneurial mindset, self-driven, dealing with ambiguity, and experienced working in fast-paced environments with a passion to innovate.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.