
HR Service Delivery Manager, Singapore
3 days ago
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Position Summary:
This role manages a People Help & Answers (PH&A) team that serve as the first point of contact for employees requesting HR support across the globe. As a tech-savvy member of the HR organization, you’ll use a variety of best-in-class software platforms to execute Service Delivery. Support requests can span a broad range of topics, including HR programs, policy interpretation and HRIS data management, troubleshooting and basic configuration.
Position Responsibilities:
- Oversee case management service delivery globally while providing accurate, efficient and consistent support within SLAs.
- Champions the Employee Experience by providing high quality HR service support and embedding HR Service delivery model in the employee life cycle.
- Utilise technology to improve service delivery and overall customer service ensuring feedback / customer satisfaction is measured and monitored.
- Ensure team is effectively resourced for optimal performance, continuous service delivery and devise strategies to make improvements to service delivery.
- Responsible for the development of HR Service Delivery metrics, data management, analysis and reporting.
- Designs and implement policies and procedures for PH&A team.
- Ensures that project/department milestones goals are met and adhering to approved budget
- Serves as an in-house project consultant, guiding the planning and execution of project(s) from initiation through delivery.
- Coordinates utilization of various HR systems to support Illumina’s long-term Human Resources strategic roadmap, including system configuration and optimization.
- Provide system administration support and basic configuration tasks
- Any other ad hoc projects and duties assigned from time to time.
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Supervisory Responsibilities:
- Talent Development activities which include developing training plans with employees to ensure they have the necessary
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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