Contract Services Manager

**Overview**:
This hands-on, highly practical role reinforces and builds a smooth efficient service that meets the expectations and needs of our wide variety of internal and external customers.

This position provides oversight and drives continual improvement in the delivery of services to our school community of over 6,000 students, staff and parents.

As such, the Contract Services Manager has shared responsibility for the quality of the schools services and the professional practice of the personnel supporting these services. These services are student and staff food service delivery, student transportation, a retail store with customer service center within the campus selling uniforms and various supplies, our printing and reprographics function.

This person serves as the point of contact when things go wrong and also the engine behind continuous changes and improvements to the services to align with the community’s needs.

The successful individual will be proactive, motivated to deliver at a high standard and be able to communicate effectively and bring influence and motivation within a culture that values collaboration over command.

**Minimum Requirements**:
Degree or advanced vocational qualifications in general management, facilities or related discipline
At least 7 to 10 years of work experience in all areas of operational management in an institutional setting, with 5 years in a managerial or team leader position
Working knowledge of the Workplace Safety & Health Act and the Biz Safe framework would be an advantage
Strong leadership, influencing skills and good business acumen
Excellent verbal and written communication and effective interpersonal skills
Excellent analytical skills and good IT proficiency

**Personal Attributes and Characteristics**:
Suitable for work in a child centred organization.

**Fluency in English and excellent communication skills**: written, spoken and in presentations.
A passion for people management.

**Outstanding interpersonal skills**: a good listener with a collaborative management style.
Excellent skills of self-management and a track record of self-motivation and drive.
Honesty, integrity, compassion, and a good sense of humor
Reflective
Professionally credible across all levels of the organization.
Ability to develop a sense of community and generate trust with all constituent groups
Strong organizational and proven problem-solving skills
Proven ability to develop and lead talented staff
Ability to think strategically
Cultural sensitivity
Experience with coordination of transportation or logistics services preferred
Demonstrated ability to work with and respond to a demanding client base.

**General Knowledge, Skills and Abilities**:
Skill in motivating and supervising companies and individuals responsible for the delivery of high quality services in an outsourced capacity
Strong communication and influencing skills at all levels of an organization.
Ability to create and maintain record keeping systems to monitor contract deliverables.
Excellent written and oral communications skills
Excellent problem solving ability
Communication skills to work with the media and and various stakeholder groups to develop programs, facilitate communications and advance the school’s interests

**Summary of Work**:
Manage contracted services to obtain quality products and services at competitive rates to include food services and catering, print room services, transportation operations, retail operations and others as assigned.
Provide oversight to school’s customer service center / retail operation
Administer contracted services program according to School policies and procedures and all Singapore regulations.
Maintain high standards of sanitation and safety.

**Responsibilities**:
Ensure adherence in food operations to nutritional standards for school meals.
Ensure adherence with best practices and Singapore law with regards to safety and sanitation for contracted operations.
Ensure adherence in both food services and bus operations to best practices and Singapore law.
Plan for equipment replacement and ensure proper maintenance.
Develop and coordinate communications and marketing material for the community related to food and transportation services, school retail, and other contracted operations.
Respond to customer and other feedback regarding contracted operations.
Provide direct customer service to educators and parents, and support vendor customer services teams as necessary
Analyze and report on the financial and operational results of contracted operations.
Assess customer preferences, industry trends and current research to develop a long range plan that facilitates continuous program improvement.
Develop and maintain key performance indicators in areas of oversight, and provide regular reports to management.
Manage and oversee key vendor relationships, including food services, school supplies, transportation, print services and school uniforms.
Organize logist