Fulfillment Operations Lead

5 days ago

Singapore NAS TEC PTE. LTD. Full time

**Job Responsibilities
**Fulfillment & Logistics Operations**
- Lead teams of Fulfillment Executives working closely with internal and external stakeholders on daily end to end e-commerce fulfillment operations delivering the best fulfillment experiences to customers
- Oversee 3rd party logistics and warehouses on daily operational performances ensure the activities being completed on-time on target
- Work cross functional teams aligning the business needs for operational planning with cost effectiveness
- Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the time frame
- In charge fulfillment related troubleshooting to ensure the operations running smoothly
- Assist logistics operation for international transportation (Air & Ocean import and export), local delivery, customs clearance, border trucking, etc.
- Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy
- Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures
- Keep track of KPI performance and identify KPI deviations for corrective actions
- Responsible for overall performance evaluations for platform enabler partner programs

**Reporting, SOP and Project Management**
- Lead weekly operational reporting for local & regional business reviews
- Assist monthly business review with all 3rd party logistics and warehouse service providers
- Establish and implement KPIs, and set up SOPs and other operation guidelines for greater efficiency and service quality
- Ensure all associated cost items are managed within approved budget
- Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy
- Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
- Perform other job-related functions when required

**Requirements**:

- Bachelor’s Degree in Logistics, Supply Chain, International Business, Industrial Engineering or other relevant disciplines
- At least 3 years of working experience in the e-commerce industry (warehousing, logistics, seller ops, etc.), knowledge of import/export customs clearance & declarations is a plus
- Excellent leadership and organizational skills
- Strong analytical and problem-solving skills
- Excellent command of Excel, Google Doc and Sheets
- Knowledge of OMS, WMS, PMS would be an advantage
- Self-motivated and results-oriented with the tenacity to perform in a fast-paced environment
- Excellent communication skills in both English and Chinese (spoken and written)

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