Fulfillment Operations Lead

3 days ago

Singapore NAS TEC PTE. LTD. Full time

**Job Responsibilities
**Fulfillment & Logistics Operations**
- Lead teams of Fulfillment Executives working closely with internal and external stakeholders on daily end to end e-commerce fulfillment operations delivering the best fulfillment experiences to customers
- Oversee 3rd party logistics and warehouses on daily operational performances ensure the activities being completed on-time on target
- Work cross functional teams aligning the business needs for operational planning with cost effectiveness
- Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the time frame
- In charge fulfillment related troubleshooting to ensure the operations running smoothly
- Assist logistics operation for international transportation (Air & Ocean import and export), local delivery, customs clearance, border trucking, etc.
- Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy
- Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures
- Keep track of KPI performance and identify KPI deviations for corrective actions
- Responsible for overall performance evaluations for platform enabler partner programs

**Reporting, SOP and Project Management**
- Lead weekly operational reporting for local & regional business reviews
- Assist monthly business review with all 3rd party logistics and warehouse service providers
- Establish and implement KPIs, and set up SOPs and other operation guidelines for greater efficiency and service quality
- Ensure all associated cost items are managed within approved budget
- Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy
- Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
- Perform other job-related functions when required

**Requirements**:

- Bachelor’s Degree in Logistics, Supply Chain, International Business, Industrial Engineering or other relevant disciplines
- At least 3 years of working experience in the e-commerce industry (warehousing, logistics, seller ops, etc.), knowledge of import/export customs clearance & declarations is a plus
- Excellent leadership and organizational skills
- Strong analytical and problem-solving skills
- Excellent command of Excel, Google Doc and Sheets
- Knowledge of OMS, WMS, PMS would be an advantage
- Self-motivated and results-oriented with the tenacity to perform in a fast-paced environment
- Excellent communication skills in both English and Chinese (spoken and written)

  • Order Fulfillment Officer

    20 hours ago

    Singapore TRIUMPH LEAD (SINGAPORE) PTE. LTD. Full time

    **Job Responsibilities **Sales Planning and Management**: - Develop and review annual sales forecasts, liaising with clients for input. - Facilitate the collection and analysis of monthly sales projections, ensuring alignment with business objectives. - Coordinate weekly sales forecasts and production planning, optimizing resource allocation and inventory...

  • Fulfillment Lead

    6 days ago

    Singapore .ZERO Pte Ltd Full time

    **Company Overview** We invite you to join our team at ** Sterra.sg**, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to...

  • Operations/fulfilment Operator

    7 days ago

    Singapore COMONE INT'L LOGISTICS PTE. LTD. Full time

    **Job Title**:Operations/Fulfilment Operator **Department**:Logistics / Transportation **Location**:4 PANDAN CRESCENT #02-09/10/11/12/13/14, SINGAPORE 128475 **Employment Type**:Full-time **Reports To**:Operation Manager **We are looking for a detail-oriented and reliable **Operations/Fulfilment Operator**to support our logistics and warehousing...

  • Operations/Fulfilment Operator

    1 day ago

    Singapore COMONE INT'L LOGISTICS PTE. LTD. Full time

    Job Title: Operations/Fulfilment OperatorDepartment: Logistics / TransportationLocation: 4 PANDAN CRESCENT #02-09/10/11/12/13/14, SINGAPORE Employment Type: Full-timeReports To: Operation ManagerJob Description: We are looking for a detail-oriented and reliable Operations/Fulfilment Operator to support our logistics and warehousing operations. You...

  • Assistant, Prescription Fulfilment Centre

    4 weeks ago

    Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the roleWe are seeking a Senior/Assistant, Prescription Fulfilment Centre to provide on-site administrative support. We need help to support our doctors and patients who are using DA's 24/7 tele-consultation service. This will predominantly be a hands-on, operational role.Your role as an assistant will be to help us maintain our...

  • Operations/Fulfilment Operator

    3 weeks ago

    Singapore COMONE INT'L LOGISTICS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Operations/Fulfilment OperatorDepartment: Logistics / TransportationLocation: 4 PANDAN CRESCENT #02-09/10/11/12/13/14, SINGAPORE 128475Employment Type: Full-timeReports To: Operation ManagerJob Description:We are looking for a detail-oriented and reliable Operations/Fulfilment Operator to support our logistics and...

  • Part Time Warehouse Packer

    3 days ago

    Singapore Q FULFILLMENT & SOLUTIONS Full time

    **Job Title**:Part-Time Warehouse Packer **Location**:Yishun **Job Type**:Part-Time **About Us**: Q Fulfillment & Solutions (QFS) is a dynamic company offering comprehensive fulfillment and logistics services designed to streamline operations for businesses across various industries. With a focus on efficiency, reliability, and customer satisfaction, QFS...

  • Regional Fulfilment Operations Manager

    4 days ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Fulfillment Operations Strategy and Plans Manager

    2 weeks ago

    Singapore Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Fulfilment Manager

    6 days ago

    Singapore Career Edge Asia Pte Ltd Full time

    $7k + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: West **Responsibilities** - Support the Operation Director to implement strategies and objectives to improve the operations in the Fulfilment unit - Within fulfilment operations, manage, develop, and motivate eCommerce team members while building trust, confidence, and...