Fulfilment Operations Supervisor

22 hours ago

Singapore PLAIN VANILLA BAKERY PTE. LTD. Full time

**Responsibilities**:

- Responsible for timely and accurate packing and dispatch of daily production runs to stores.
- Responsible for troubleshooting and resolving daily production run-related issues.
- Manage and oversee the packing process for all PV Foods inventory to achieve inventory quantities determined by Management in a timely fashion.
- Responsible for ensuring that all packed PV Foods consistently meet the packaging requirements and standards as determined by Management.
- Manage proper storage of all PV Foods inventory.
- Manage overall process of order fulfilment for Same Day Orders, Advance Orders, third party orders, SmallBigEat orders and PV Foods orders to ensure timely and accurate packing and dispatch of orders.
- Responsible for troubleshooting and solving order fulfilment related issues.
- Responsible for ensuring the Order Fulfillment team meets customer service expectations in line with PV’s brand experience guidelines.
- Responsible for actively reducing customer complaints and customer service recovery issues.
- Actively make suggestions to improve order fulfillment processes in order to improve the workflow or accuracy of the team.
- Oversee quarterly or annually stock take process for order fulfillment materials; responsible for maintaining adequate levels of supplies on a day-to-day basis.
- Responsible for reducing wastage of all order fulfillment-related inventory.
- Responsible for maintaining and minimizing third party logistics costs arising due to order fulfillment.
- Oversee overall cleanliness, tidiness of workstation, packaging room and other order fulfillment-related storage areas in line with government regulations and internal standards.
- Responsible for preparing and proposing staffing arrangements for the Order Fulfillment Team with direction from Management.
- Conduct training for the Order Fulfillment Team (new and existing members).
- Responsible for updating SOPs.
- Ensure all SOPs are met consistently by the Order Fulfillment Team in line with operational protocol and to achieve the brand experience guidelines.
- Assist with performance appraisals for team members.
- Any other duties that may be assigned.

**Requirements**:

- Diploma/Degree with 3-5 years of relevant working experience in the F&B industry.
- Strong leadership qualities.
- Have good communication and interpersonal skills.
- Organized and able to multitask.
- Computer literate.
- Willing to work on rotating shifts, weekends and public holidays.
- Working location: 239 Pandan Loop #02-01, Food Concept, Singapore 128425.

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