
Operations Supervisor
2 weeks ago
Job Title: Operations Supervisor
About the Role
We are seeking an experienced and skilled Operations Supervisor to lead our customer service operations. As a key member of our team, you will be responsible for overseeing the daily activities of our customer-facing teams and ensuring that we deliver exceptional service to our customers.
Key Responsibilities
- Provide real-time visibility to production planning and execution teams to ensure seamless collaboration and coordination.
- Analyze customer forecast numbers and work closely with customers to prioritize die pull-ins and fulfill shipment requirements.
- Coordinate loading and shipment priorities within the factory to meet customer deadlines.
- Communicate effectively with planning teams to execute orders and changes in priorities and orders.
- Keep customers informed about WIP status, ship-out plans, and finished goods information.
- Oversee customer service operations to achieve high satisfaction levels.
- Resolve escalated customer queries in a timely and effective manner.
- Collaborate with cross-functional teams to enhance product and service offerings based on customer feedback.
- Promote process improvements to streamline customer service delivery.
- Maintain pricing and sales order creation for billing and shipment purposes.
- Host customer visits and quarterly business review meetings.
Requirements
- Bachelor's degree in Engineering or Business Administration.
- A minimum of 5 years of experience in customer service in the semiconductor industry (preferred).
- Excellent communication and interpersonal skills, with a strong ability to work collaboratively as part of a team.
- The capacity to work under pressure in a dynamic environment.
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