Supervisor, Call Centre Operations

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Main Duties and Responsibilities As the Call Centre Supervisor at Mandai Rainforest Resort, you will oversee the daily operations of the call centre team, ensuring all guest interactions reflect the highest standards of hospitality and personalized service. This role requires a leader with excellent communication skills, a passion for guest satisfaction, and...

The Reservatiosn & Call Centre Supervisor must ensure daily operations in reservations are smooth and efficient. Ensure every agent is prompt, effective and handles every call, reservation inquiry or booking efficiently to maximise revenue and achive guest satisfaction. He/she will assist Reservations Manager in the daily operations of the department,...

Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekend **Responsibilities**: - Supervise and manage a team of call centre officers - Provide mentorship and counselling - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation calls, investigate and follow up on customers’...

Call Centre Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekends **Responsibilities**: - Supervise and manage a team of officers - Provide mentorship and counselling to officers - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation, investigate and follow up on...

As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. **A little taste of your day-to-day** Every day is different, but you’ll mostly be: - Handle all internal and external guest enquiries promptly with mínimal delay, directing them...

As a Call Centre Supervisor, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. **A little taste of your day-to-day** Every day is different, but you'll mostly be: - Handle all internal and external guest enquiries promptly with mínimal delay, directing them to...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Call Centre / Inbound Call Exp - Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekend **Responsibilities**: - Lead a team of call centre officers - Provide mentorship and counselling - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation calls, investigate and follow up...