Membership Services Associate

2 days ago

Marine Parade, Singapore Chinese Swimming Club Full time

**WE OFFER ATTRACTIVE BENEFITS SUCH AS**:

- Annual Wage Supplement
- Annual Increment
- Performance Bonus
- Ang Bao Payment
- Annual Leave
- Dental & Medical Benefits
- Laundry Allowance
- Staff Discount
- Training & Development
- Free Parking

**Primary Responsibilities**:

- Lead potential members on informative and engaging club tours, highlighting the club's unique features, amenities, and benefits.
- Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
- Track and analyze sales performance, identifying trends and opportunities for improvement
- Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
- Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, whereas necessary.
- Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
- Addressing member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
- Handle correspondence with reciprocal and affiliated clubs
- Any other duties delegated by Duty Manager and Head of Membership Department from time to time

**Requirements**:

- Excellence customer service with good interpersonal skills
- Possess receptionist experience
- 5.5 days week (Rostered shift. No midnight shift)
- Only Singaporean

**Job Types**: Full-time, Permanent

Pay: $10.00 - $12.50 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- Additional leave
- Employee discount
- Free parking
- Health insurance
- Professional development

Schedule:

- Shift system
- Weekend availability

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus

Work Location: In person

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