Membership Services Associate

1 week ago

Marine Parade, Singapore Chinese Swimming Club Full time

Main Duties
Lead potential members on informative and engaging club tours, highlighting the club’s unique features, amenities, and benefits.
Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
Track and analyze sales performance, identifying trends and opportunities for improvement
Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, whereas necessary.
Effectively communicate with members and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
Addressing member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
Handle correspondence with reciprocal and affiliated club.
Any other duties delegated by Duty Manager and Head of Membership Department from time to time
**Requirements**:
Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
A collaborative team player with strong communication, customer service, and interpersonal skills
Positive and proactive attitude
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
5.5 days week (Rostered shift. No midnight shift)
Posted on 14 Jan 2025

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