Membership Relations, Sales

2 weeks ago

Marine Parade, Singapore Chinese Swimming Club Full time

Main Duties
**Data Management**: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
**Member Support**: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
**Membership Communications**: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
**Sales and Marketing**: Generating leads, following up on inquiries, and delivering product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
**Report Generation**: Generate regular reports on membership trends, statistics, and performance metrics.
**System Maintenance**: Update and maintain the membership management system to ensure data accuracy and efficiency.
**Compliance and Security**: Ensure compliance with all relevant regulations and security protocols related to member data.
**Requirements**:
Excellence customer service with good interpersonal skills
Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
A collaborative team player with strong communication, customer service, and interpersonal skills
Prior Sales and marketing experience is a plus.
Positive and proactive attitude
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Posted on 14 Jan 2025

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