Membership Services Associate

5 days ago

Marine Parade, Singapore Chinese Swimming Club Full time $52,000 - $104,000 per year

WE OFFER ATTRACTIVE BENEFITS SUCH AS:

  • Annual Wage Supplement
  • Annual Increment
  • Performance Bonus
  • Ang Bao Payment
  • Annual Leave
  • Dental & Medical Benefits
  • Laundry Allowance
  • Staff Discount
  • Training & Development
  • Free Parking

Primary Responsibilities:

  • Lead potential members on informative and engaging club tours, highlighting the club's unique features, amenities, and benefits.
  • Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
  • Track and analyze sales performance, identifying trends and opportunities for improvement
  • Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
  • Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
  • Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, whereas necessary.
  • Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
  • Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
  • Addressing member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
  • Handle correspondence with reciprocal and affiliated clubs
  • Any other duties delegated by Duty Manager and Head of Membership Department from time to time

Requirements:

  • Excellence customer service with good interpersonal skills
  • Possess receptionist experience
  • Candidates who holds a Diploma/ GCE "A" levels is preferrred.
  • 5.5 days week (Rostered shift. No midnight shift)
  • Only Singaporean

Job Types: Full-time, Permanent

Pay: $ $12.50 per hour

Benefits:

  • Free parking
  • Professional development

Work Location: In person

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