Membership Services Associate
5 days ago
WE OFFER ATTRACTIVE BENEFITS SUCH AS:
- Free Parking
Primary Responsibilities:
- Lead potential members on informative and engaging club tours, highlighting the club's unique features, amenities, and benefits.
- Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
- Track and analyze sales performance, identifying trends and opportunities for improvement
- Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
- Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
- Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, whereas necessary.
- Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
- Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
- Addressing member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
- Handle correspondence with reciprocal and affiliated clubs
- Any other duties delegated by Duty Manager and Head of Membership Department from time to time
Requirements:
- Excellence customer service with good interpersonal skills
- Possess receptionist experience
- Candidates who holds a Diploma/ GCE "A" levels is preferrred.
- Rostered shift. No midnight shift
- Only Singaporean
Job Type: Part-time
Pay: $ $12.00 per hour
Benefits:
- Free parking
- Professional development
Work Location: In person
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