Customer Service Engineer

24 hours ago

Singapore Healthcare (OHQ) Full time

**Job Title**:Customer Service Engineer

**Location**:Singapore, Singapore**Employment Type**:Permanent- Short Description

**Responsibilities**:
The Engineer - Customer Service supports the business in all aspect of Customer Services, Products Repairs, Sales and After Sales at CS centre in the assigned country to achieve customer (end user) satisfaction through effective technical support.
- Ensure that all returned products are processed effectively in accordance with the applicable documented service manuals and standard operation procedures, either directly or via a third party.
- Ensure that all administration relating to returned goods from retailers and customers is handled effectively and according to policy.
- Order stock and check inventory of spare parts and products at CS centre in the assigned country.
- Maintain Service, Maintenance Record and servicing of devices, including maintenance of equipment calibration list and SOP documents per required GDPMDS standard.
- Support Customer Service Executive with regards to technical questions and provide general technical support for customers (internal and external) and report Quality issues and Customer complaints to Customer Service Engineer.
- Repair and servicing of consumer products BPM, Nebulizer, Thermometer, Blood Glucose Machine, Body Composition Machine, Pedometer and Weighing Machine.

**Job Requirements**:

- Academic Qualification: Bachelor’s Degree in engineering
- Professional Certification:

- Working experience:
2 years’ experience
Proficient in the English and local language, both written and verbal
- Product experience:

- Industry experience: 2 years experience in Customer service, engineering, related field
- IT skill and literacy: Proficiency in MS office suite
- Travelling Requirements: As required

**Req ID**:1048

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