Lead Operations Officer, Wire Payment Operations

2 years exp

**Roles & Responsibilities**

**TD Bank Group**

Headquartered in Toronto, Canada, with more than 90,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group ("TD"). TD offers a full range of financial products and services to more than 26.5 million customers worldwide through three key business lines:

- **Canadian Retail** including TD Canada Trust, Business Banking, TD Auto Finance, TD Wealth, TD Direct Investing, and TD Insurance
- **U.S. Retail** including TD Bank, America’s Most Convenient Bank, TD Auto Finance, TD Wealth, and TD’s investment in Schwab
- **Wholesale Banking** through TD Securities

TD had CDN$1.7 trillion in assets on October 31, 2021. TD also ranks among the world’s leading online financial services firms, with more than 15 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as “TD Singapore” since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking.

**Group Function Overview**:
**Payments & Correspondent Banking Services (PCBS)** is a rapidly evolving and dynamic place to work for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments and continue to build TD's presence and influence within the industry as a whole. We balance over $5 Trillion worth of payments daily and process approximately 6 million transactions annually. The Operations team is a fast-paced multifaceted team operating 22 hours a day, 5 days a week providing outstanding service to the Bank's Internal Partners as well as other Global Financial Institutions

**Team Overview**:
In Singapore, there are 3 components in PCBS:
**Wire Payment Operation (CLS - Continuous Link Settlement)** is responsible for the monitoring of TD SWIFT Gateway for not only Canada, but all TD Offices outside of Canada. TD acts as a Third Party Clearer for Canadian (CAD) dollar Continuous Link Settlement (CLS) trades daily with 20 Partner Banks. This team will liaise daily with each global partner bank while providing world class customer service representing TD. In addition, this team is also responsible for the review of all wire payments for Retail, Commercial, Wealth, Corporate and wholesale clients.

**Message Filter Group **is responsible of screening of SWIFT messages (both incoming and outgoing) against sanctions regulatory list and internal monitoring list. The team will conduct investigation on all messages blocked by filter.

**Key responsibilities**:

- Support SWIFT Gateway operations and CLS / payments processing
- Review the format of payments which do not qualify for straight through processing and provide recommendations on correct formatting to conform with SWIFT Standards as the end goal of increasing the rate of STP
- Partner with others in the organization to advise on and support wire payments operations and the end-to-end completion of wires with 100% accuracy
- Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved
- Process and perform verification for investigation cases with high accuracy and with mínimal supervision
- Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
- Report / escalate risk issues identified or process gaps
- Assist in UAT, BCP testing and other ad-hoc projects

**Job Requirements**:

- Minimum 2-3+ years of professional and relevant experience
- Strong understanding in SWIFT
- Proven customer service skills
- Risk awareness and attention to details / meticulous and strong follow-up skills
- Time management and ability to prioritize effectively based on the risk / time criticality of the tasks required
- Highly driven and able to work under pressure in a time sensitive environment
- Innovative mindset and able to improve processes to minimize risk and increase efficiency
- Flexibility to work during public holidays (details to be discussed during interviews)
- Working hours: 11am - 7.30pm

**Inclusiveness**:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

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