
Customer Support Officer
2 weeks ago
Ensure continuous and regular flow of communications and update on customers’ billing clarifications and escalate if require
- To liaise with internal teams to investigate and troubleshoot issues, as well as providing resolutions to address billing enquiries/ disputes
- Support credit note/ debit note/ adjustment and waiver
- Assist to prepare monthly and ad-hoc reporting to authority / management
- Comply to billing frameworks dedicated to specific project requirements
- Adhere to governance in all billing related matters as well as ensuring it is completed timely and accurately
- Support and assist in projects annual Financial Audits
- Support and assist in ad-hoc matters and assignments
**Job Types**: Permanent, Contract, Full-time
**Benefits**:
- Professional development
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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