Customer Support Officer

2 weeks ago


Singapore ITCAN Pte Ltd Full time

Ensure continuous and regular flow of communications and update on customers’ billing clarifications and escalate if require
- To liaise with internal teams to investigate and troubleshoot issues, as well as providing resolutions to address billing enquiries/ disputes
- Support credit note/ debit note/ adjustment and waiver
- Assist to prepare monthly and ad-hoc reporting to authority / management
- Comply to billing frameworks dedicated to specific project requirements
- Adhere to governance in all billing related matters as well as ensuring it is completed timely and accurately
- Support and assist in projects annual Financial Audits
- Support and assist in ad-hoc matters and assignments

**Job Types**: Permanent, Contract, Full-time

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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