Co-head of Client Services, Singapore

Posting Description:
**Co-Head of Client Services, Singapore**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

**Supervisory**
- Lead and coach a team of client facing staff, within pillar supported by Client Services Team Leads and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
- Demonstrate leadership qualities and provide feedback to team under management.
- Build highly effective team.
- Balance multiple responsibilities and tasks to deliver high quality results.

**Consulting**
- Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
- Ensure smooth implementation of all client-related initiatives.
- Champion Aon United.
- Hold direct client relationship with all Corporate client's revenue >$30K and any sensitive regional/global clients.
- Support team members in discovery sessions with clients to identify clients needs and propose appropriate solutions.

**Service Delivery**
- Support Health Solutions Singapore Leader with Client initiatives and drive strategic engagement with clients.
- Integrate with other functions/ business units to drive work strategies which may impact entire organization.
- Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams.
- Create and maintain strong relationships with key external vendors including insurers and specialty providers.
- Ensure strong collaboration between Client Relations and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value.
- Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met.
- Accountable for the team's adoption and utilization of the organization client service model and consulting tools and solutions.
- Work on issues and develop conclusions to execute solutions that impact clients and organization.
- Act as escalation point for all clients
- Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions
- Conduct periodic reviews in assessing the overall clients service satisfaction and feedback for improvement.

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**Skills and experience that will lead to success**
- Minimum 15 years of experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to manage and influence key stakeholders internally and externally
- Self-disciplined and organised
- Inter-personal skill and focus on service excellence

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

**#employeebenefits #health #aon