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Head of Client Relationship Management, Health
3 weeks ago
Posting Description:
**Head of Client Relationship Management, Health Solutions, Singapore**
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**
- Provide leadership to a team of client facing executives, inclusive of mentoring and formal evaluation processes
- Champion all client-related initiatives including but not limited to Client Promise, Aon Bench, Aon Pulse and Aon Care
- Champion Aon United
- Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
- Act as escalation point for all clients
- Support Health & Benefits Singapore Leader with Singapore Initiatives
- KPls include:
Rollover of 100%
New to existing growth of 5% portfolio NPS Score of 7+
Aged debt management
Adherence to non-negotiable items:
- Time Recording
- Contracts Penetration
- Compliance requirements
and any additional duties that may be allocated to you by the Company from time to time.
You shall comply with the requirements of any regulatory body relevant to your duties including, but not limited to, the "Guidelines on Fit and Proper Criteria" prescribed from time to time by the Monetary Authority of Singapore.
**Skills and experience that will lead to success**
- Experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sectors
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to manage and influence key stakeholders internally and externally
- Self-disciplined and organised
- Inter-personal skill and focus on service excellence
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
