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Client Management Director
2 weeks ago
This role will be responsible for ensuring value creation and proactive management of the client journey, enhancing direct customer contact, relationship building and delivery of customer needs for both new and existing clients. This role partners closely with the Business Development function in the strategic development of sales opportunities to existing customers, through the creation of new modes of selling, channels and market development, including achieving yearly budget goals and future volume and profit growth of the business through the identification of business opportunities.
**Critical Tasks and Expected Contributions/Results**:
Utilize market insight, in-depth professional knowledge, and experience to set departmental goals which align with functional strategy.
Manage the client management team’s delivery of strategic and tactical goals
Partner with sales to maximize new business, cross-sell, and upsell opportunities.
Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.
Develop strategic relationships with external partners and clients to support the continued growth of the Singapore business.
Champion the needs of our clients whilst balancing business needs by developing ideas, and solutions based on customers’ strategic goals, in alignment with product value proposition and business strategy.
Create a proactive and value adding client management model.
Ensures that systems and processes are in place to meet the needs of internal and external clients.
Liaise with key internal functions to drive financial results and achieve high customer satisfaction through ‘client facing’ projects that includes satisfaction surveys, product development and service operations enhancements.
Meet persistency and rate action/EVA goals across the portfolios.
Ensures maximum effectiveness of internal processes, communication and guarantees optimum service.
Ensures the Business Services team that supports the Client Management team is efficient, productive, and providing support in all aspects of account acquisition and maintenance.
Ad hoc duties as the need arises.
**Key Challenges/Anticipated Changes in Environment**:
Post pandemic, market environment has become more dynamic than before. This is especially so for the Health Insurance segment where affordability is a key focus for corporate and individual clients.
**Experience/Knowledge, Education and Other Requirements**:
Bachelor degree or graduate degree in business or financial discipline
15+ years of working experience working in a sales or client management leadership role
Excellent market knowledge, network, and insight in the healthcare and insurance industry
Sales/Health Insurance or Brokerage background preferred
Proven track record in excellent client management
Ability to negotiate and work with different levels of stakeholders
Used to meeting tight deadlines and managing priorities (working under pressure)
**Personal Competencies Required**:
Excellent communication skills, both written and spoken
Influencing and negotiating
Excellent multi-tasking skill and the ability to prioritise
Leadership skill. Ability to motivate team members and bring the team together
Takes ownership and drives for results with speed and purpose
Strong ethics
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
