Regional Retail Operations Manager

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

**Position Purpose**:
To step change our Regional Retail Operations Strategy and Execution with end state in mind to get our BC (Beauty Consultant) Organization to perform the best-in-class Retail Excellence. He/She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

**Principal Accountabilities**:

- Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
- Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door
- Develop mid
- and long-term strategies in order to achieve growth projections
- Develop sales strategies for the region in retail stores (Departmental Stores and other strategic event projects)
- Manage all regional retail-related projects across the region to establish retail operations excellence
- Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
- Accountability of the retail partnership to optimize inventory, improve processes and effectiveness within this side of the business
- Working with stakeholders to establish excellent retail processes which are efficient and consumer centric
- Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld
- Analyze and review store management team and Retail team's performance for career growth and succession planning
- Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams
- Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events
- Manage, supervise and coach Local Retail Operation Managers in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants
- Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures
- Develop strong partnerships with real partners management and negotiate best opportunities

**Requirements**:
**Experience, Knowledge & Skills**:

- Bachelor's degree or equivalent industry experience
- 8 to 10 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
- Rich knowledge of Sales & Retail Operations is a must
- 5+ years of experience leading teams with strong people management skills
- In-depth retail understanding and ability to influence with strong commercial awareness
- Stock inventory management skills
- Excellent communication skills and ability to engage various audience across multi-cultures
- Innovative and strategic thinker with strong commitment to continuous improvement
- Strong business acumen and analytical skills
- Digitally savvy and results-oriented
- Project management experience, command of project scheduling, milestones and deliverables
- Ability to juggle multiple priorities and work in a fast-paced environment
- Willing and ready to travel