Current jobs related to Regional Retail Performance - Singapore - IWC
-
Human Resources Manager Travel Retail Apac
4 days ago
Singapore Timeo-Performance Full timeOur client, a global leader in the Retail Luxury Goods industry, has retained us to hire their Human Resources Travel Retail APAC. This role reports directly to the VP Human Resources Director APAC with a dotted line to the Managing Director APAC for travel retail and the HRD Travel Retail Global, based in Europe. Role purpose: The Human Resources Manager...
-
Singapore Guerlain Full time**Position**: MISSION AND RESPONSABILITIES: The Retail Operations & Performance Intern will support the Senior Retail Operations & Performance Manager in overseeing and optimizing retail performance across all Direct Stores in the APAC and Travel Retail markets. This role provides hands-on experience in data analysis, business intelligence, operational...
-
Marketing Manager, Travel Retail Apac
3 days ago
Singapore Timeo-Performance Full timeOur client, a Global Leader in the Luxury Industry, is looking to hire a Marketing Manager Travel Retail APAC for one of its flagship brand (skin care, fragrances and make up categories). Based in Singapore, this position will be responsible to define and implement the marketing strategy of the 3 categories: Make-Up, Skincare & Fragrances including Travel...
-
Retail Process Manager, Ikano Retail
1 week ago
Singapore Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...
-
Regional Retail Auditor
1 week ago
Singapore LVMH FRAGRANCES AND COSMETICS (SINGAPORE) PTE LTD Full timeThe Regional Retail Auditor shall be responsible to _**_conduct retail audits _**_for fragrances and cosmetics brands across Southeast Asia, perform audit follow-up, monitor sensitive transactions, and provide support to stakeholders**_Main Responsibilities: **a. **Conduct retail audits** - Conduct audits of retail points of sale (POS) across Southeast...
-
Retail Performance
1 week ago
Singapore Officine Panerai Full timeReference Code: 93166**Retail Performance & Training Manager**: - Singapore, 01, SG- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were...
-
Regional Retail, Etail
2 weeks ago
Singapore ESET Full timeRegional Retail, Etail & OEM Partnerships Channel BDMJoin to apply for the Regional Retail, Etail & OEM Partnerships Channel BDM role at ESETRegional Retail, Etail & OEM Partnerships Channel BDM3 days ago Be among the first 25 applicantsJoin to apply for the Regional Retail, Etail & OEM Partnerships Channel BDM role at ESETSummaryThe Regional Retail, Etail &...
-
Performance Marketing Manager, Asia
2 weeks ago
Singapore Glanbia Performance Nutrition Full timeGlanbia Performance Nutrition Join this dynamic team focused on delivering better nutrition for every step of life’s journey! **The Opportunity**: Reporting to the E-commerce Director Asia, this is a newly created role to reflect our rapid digital growth and development across Asia. This role will craft holistic online platform marketing strategies to...
-
Regional Commercial and Retail Analyst
1 week ago
Singapore Coty Inc. Full timeREQ ID 95992 POSTED Aug 25, 2025 FUNCTION Sales LOCATION Singapore, 01, SG, 0000 About the role We are hiring a Regional Commercial & Retail Excellence Analyst to provide executive-level performance analysis, strategic insights, and market intelligence across Coty’s Consumer and Prestige Beauty brands in India and South-East Asia. Based in Singapore, this...
-
Regional Sales Director
2 weeks ago
Singapore SHISEIDO TRAVEL RETAIL ASIA PACIFIC PTE. LTD. Full timeABOUT SHISEIDO TRAVEL RETAILFounded in 1872, Shiseido is a global beauty company operating in approximately 120 countries and regions around the world. Our corporate mission: BEAUTY INNOVATIONS FOR A BETTER WORLD.Based in Singapore, Shiseido Travel Retail is Shiseido's global duty-free business which specializes in accelerating the growth of Shiseido's...
Regional Retail Performance
2 weeks ago
Reference Code: 93845**Regional Retail Performance & Training Manager**:
- Singapore, 01, SG- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen
Reporting to the Commercial Director South East Asia, the Regional Retail Performance & Training Manager is responsible to drive Retail Performance and Excellence across the South East Asia and Oceania region. Frequently travelling to IWC Boutiques regionally, he/she will take responsibility for supporting IWC Boutiques and their staff in achieving their ambitious targets with regards to sales and customer experience. He/she will drive a cohesive action plan in partnership with local managers to support IWC’s growth while fostering a superior and consistent experience for IWC’s customers across the SEAO region also through adequate training & coaching support.
**TITLE Regional Retail Performance & Training Manager**
**REPORTING LINE Commercial Director South East Asia**
**OBJECTIVES**
- To drive a consistent customer experience, retail performance and overall operational coordination across the IWC Boutique network in SEAO.
- Drive day to day business culture in the Boutiques by leveraging retail excellence & performance tools (i.e. sales reports, KPI dashboards, mystery shopping analysis, training/coaching).
- Deliver training to teams and perform on-site coaching to improve Boutique KPIs.
- Partner with respective Country Managers or Commercial Managers to identify gaps for improvement and deliver best-in-class customer experience.
- Work closely with HQ Direct-to-Consumer as well as cross functional teams (i.e. digital, CRM and CRC).
**KEY RESPONSIBILITIES**
**Retail Performance and Excellence**
- Set realistic and ambitious sales and KPI targets across the internal (and external) BTQ network in close collaboration with the Commercial Director (understand and know how to influence the client equation).
- Analyze KPI's/reports and identify/propose priority actions to achieve targets and business growth per BTQ.
- Strive for operational excellence within all Boutiques, proactively work with the Boutique management to improve operations and identify room for improvement.
- Drive day to day business culture in the stores by leveraging retail excellence & performance tools (mystery shopping, KPI dashboards, coaching).
- Coordinate communication across retail teams to ensure efficient and consistent implementation of operational tools & guidelines (i.e. retail operations guideline, Boutique policies & procedures, clienteling/CRM tools).
- Support regional consolidation of reports as well as presentations to HQ in Switzerland.
**Boutique Experience and Customer Development**
- Together with local Country Managers, identify and drive areas of improvement for retail teams and deliver a best-in-class customer and Boutique experience.
- Ensure adequate trainings, store coaching and close monitoring to ensure KPIs are met (i.e. prospect rate, conversion rate, retention rate, average price, database growth)
- Elevate the retail team’s customer-centric approach and selling ceremony (together and in close collaboration with HQ team performance training team).
- Improve the efficient use of clienteling tools to support sales growth and further build customer portfolio management across the Boutique network (in close collaboration with the local CRM & CX manager).
- Develop and nurture relevant communities in the region (i.e. watch clubs, private banking contacts/clients), to support the boutique’s customer engagement & development programs and increase local social media presence.
**Retail Training & Sales Coaching**
- Regularly review boutique KPIs and identify relevant training / coaching needs.
- Identify skills and competencies required for elevated retail experience, with a focus on clienteling in order to grow sales and improve overall customer experience and satisfaction.
- Translate IWC’s global standards to meet local opportunities across all markets. Localise/adapt training programmes/content to enhance selling skills.
- Conduct regular sales coaching for Boutique Managers.
- Collaborate with HQ Training team on MyCopilot learning app roll out.
- Foster teamwork and a culture of feedback, create a learning environment and growth mindset.
- Promote digital culture and omnichannel mindset within the sales teams
**Requirements**:
- Minimum of 8 years experience in physical retail, ideally in a management role (coaching & operations experience will be an advantage)
- Excellent leadership and people mana
