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Guest Relation Executive

2 weeks ago

Singapore CASA VOSTRA PTE. LTD. Full time

We are looking for talented Guest Relation to join the Casa Vostra team.

**Key Responsibilities**
- Greet guests upon arrival and ensure they are comfortable throughout their visit
- Provide comprehensive information about the restaurant's menu, specials, and promotions
- Develop and implement innovative guest service standards and initiatives to ensure guest satisfaction and loyalty, including guest recognition programs and surprise-and-delight experiences
- Collaborate with other departments to ensure seamless operations and exceptional guest experiences
- Monitor guest feedback and respond to complaints or concerns promptly and effectively in a professional manner, including escalated issues

**Who we are looking for**
- At least 2 years of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience

**Qualifications**:

- Previous experience in central kitchen and production is advantageous
- A valid Food Hygiene Certificate (mínimally Level 1)
- Basic understanding or training for HACCP added plus

**Perks**
- Birthday Leave
- Medical and Dental Benefits
- Group Staff Discounts