Guest Relation Executive

18 hours ago

Singapore CIRCULAR DRAGON PTE. LTD. Full time

Hidden behind the fridge door of an unassuming local cafe, The Dragon Chamber is an immersive, one-of-a-kind hidden restaurant, reminiscent of old-time Chinatown gambling dens and secret society hangouts. We serve guerrilla-style food that brings back age-old unconventional Chinese dishes.

The Guest Relations Executive is responsible for welcoming guests and managing reservations, addresses inquiries and complaints, and fosters positive guest experiences.

**Responsibilities**:

- Manage guest relations desk to ensure guest comfort and satisfaction during their visit.
- Contribute to creating and maintaining guest service standards and initiatives to enhance satisfaction and loyalty.
- Monitor guest feedback and address complaints promptly and professionally, including escalated issues.

**Who are we looking for**:

- At least 1 year of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience.
- Strong communication and problem-solving skills.
- Keen attention to the tiniest details which may affect guest experience.
- Team-oriented, responsible and reliable in completing tasks without supervision.
- Ability to work in a fast-paced environment.

**Perks**:

- Birthday Leave to spend with loved ones on your special day.
- Competitive Staff Discounts across outlets.
- Opportunity to learn from knowledgeable mentors in the industry.
- Fun and dynamic team environment.

If you're a passionate individual with a strong work ethic, we invite you to apply

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