Guest Relations Executive

3 weeks ago


Singapore SENTOSA BEACH RESORT PTE LTD Full time
Roles & Responsibilities

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team

As a Guest Relations Executive (Supervisor), we rely on you to:

  • Take responsibility of the guest relations to ensure smooth and efficient operation at all times
  • Supervise and lead all service associates in their daily activities
  • Enhance guest relations and loyalty scores
  • Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

  • Preferably has relevant experience in the hospitality industry with OPMS knowledge.
  • Preferably comes from a hotel management-related education background
  • Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
  • Ablity to recognise guest loyalty and provide personalised service in a professional manner
  • Willing to work shift

We Offer

  • 5-day work week
  • Learning and Development opportunities for career development
  • Medical and insurance coverage
  • Special employee discount within Shangri-La Group
  • Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now

Tell employers what skills you have

Front Office
Customer Experience
Customer Relationship Management CRM
Hospitality Industry
MS Office
Opera
Communication Skills
Team Player
Hotel Management
Hospitality

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