Product Specialist

2 weeks ago

River Valley, Singapore Lunchbox Full time

**About Lunchbox**

Lunchbox is one of Asia’s fastest-growing F&B technology platforms, powering over **2,000 merchants** with smart, scalable, and data-driven solutions. From cloud-connected POS systems to integrated guest experiences, We empower hospitality businesses to embrace digitalisation by streamlining their point-of-sale systems, backend workflows, and guest experiences—enabling them to scale sustainably in a competitive market.

Our clients range from fast-casual chains to boutique concepts—all united by a need for operational clarity in a digital-first world. At Lunchbox, our technology doesn’t just power restaurants—it elevates them. We build long-term partnerships, enabling our merchants to scale and benefit from systems that drive lasting efficiency and innovation.

**The Role**

We are looking for a detail-oriented, tech-savvy **Product Specialist** to join our team. This role is mission-critical to ensuring merchants are set up for success—from initial alignment to full product activation. You’ll manage project rollouts, coordinate on-site setups, deliver training, and provide ongoing product support—all while working across internal and client-facing teams.

You’ll thrive here if you enjoy high-energy environments, love interacting with clients, and find satisfaction in solving problems on the ground where it matters most.

**What You’ll Do**

**Merchant Onboarding & Setup**
- Conduct structured alignment calls with merchants to finalize onboarding details, timelines, and expectations.
- Prepare and manage deployment of hardwares on site.
- Execute end-to-end on site POS setup, testing, and live training sessions with merchant teams on-site or virtually.
- Document each deployment in a structured way—photos, reports, and internal logs—to ensure accuracy and repeatability.

**Communication**
- Coordinate logistics and scheduling across multiple teams.
- Maintain proactive and professional communication with merchant points-of-contact (POCs) throughout the setup journey.
- Ensure clear follow-ups with summaries, reminders, and milestone tracking.

**Operational Refinement**
- Identify and escalate technical or operational roadblocks to the appropriate teams (development, support, project management).
- Contribute to process refinement and SOP development based on field feedback and operational insights.

**What We’re Looking For**
- 1-3 years of experience in a product, implementation, or client onboarding role—ideally in tech, F&B, retail, or POS industries. _Prior experience with networking equipment (SIM routers, LAN setups) is a plus._
- Comfortable with a work schedule that may occasionally include weekends or public holidays, depending on business or client needs.
- Strong project coordination and communication skills with attention to detail.
- Comfortable with hands-on hardware setups and troubleshooting.
- Tech-savvy and resourceful—able to navigate digital platforms and troubleshoot tools in real time during merchant interactions.
- Ability to manage multiple merchant rollouts simultaneously and travel locally when needed.
- Experience working in high-growth or startup environments.

**Why Lunchbox?**
- Join a high-impact team enabling digital transformation for Asia’s F&B industry.
- Competitive compensation, flexible work arrangements, and career growth within a rapidly scaling business.

Pay: $2,800.00 - $3,500.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Monday to Friday
- On call
- Weekend availability

Work Location: Hybrid remote in Singapore 238993

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