Technical Support Engineer

18 hours ago


Singapore Menlo Security Full time

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

**Qualifications**:

- 2 to 4 years of experience in customer support in enterprise cloud/network security,

or IT admins of security services/devices
- Fast learner and self-starter.
- Excellent verbal and written communication and interpersonal skills
- Ability to troubleshoot HTTP/HTTPS and cybersecurity related technologies
- BS or MS in EE or CS/CE, Math, Physics or related fields
- Extensive knowledge of TCP/IP, Internet technologies
- Demonstrate strong analytical and problem-solving skills
- Duties may require being on call periodically and working outside normal working

hours (evenings and weekends)

**Job description**:

- Lead troubleshooting effort to resolve customer reported issues via phone and/or e
- mail or remote session
- Provide configuration/policy/design recommendation and assistance in customer

deployment
- Create knowledge base articles and best practice documentation
- Recreate customer reported issues both in Cloud environment and OVA/appliance
- Assist engineering and operations teams to investigate and resolve software or cloud

platform issues
- Perform patch qualification related tasks such as bug fix verification
- Analyze Splunk log data, network packet traces, internal logs
- Ensure customer’s reported issues are resolved to the client's satisfaction in a timely

manner.

MSGL-I4

**Why Menlo?**

Our culture is collaborative, inclusive, and fun We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

**All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability**.



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