Customer Service Executive

2 weeks ago


Singapore FAR EAST PROPERTY SALES PTE. LTD. Full time

**Job Purpose**
The Customer Service Executive is responsible for delivery of quality service to customers for handover of properties and defects management; and continuous collation of customers’ feedback for sharing with key stakeholders for improvements to our products and service.

**Responsibilities**
- Work with stakeholders to prepare for project TOP, including but not limited to handover documents, handover kits and welcome gifts.
- Takeover sold units from DPD/Main Contractor upon TOP and prepare internal memo to Sales Admin for issuance of Notice of Progress Payment to purchasers.
- Arrange for unit cleaning once key collection appointment is made.
- Set up unit with handover amenities and prepare handover kit and welcome gift.
- Perform handover of property to purchasers, introduce them to the Managing Agent, and conduct Handover Survey with purchasers after each handover.
- Address customers’ queries and assist with defects management during the Defects Liability Period (DLP), where needed (currently managed directly by Resident Technical Officers).
- Monitor progress of defects rectification and conduct Defects Management Survey with customers within 1 month from closure of first defects list.
- Guide and assist customers on the use of the oneFarEast mobile app for unit related tasks.
- Work with stakeholders to resolve customers’ issues and escalate matters to the Senior Customer Service Manager, Operations, where needed.
- Collate and flag out common project issues to stakeholders for resolution or future product improvement.
- Assist customers with unit
- and estate-related issues at the post-DLP stage, advise Managing Agents to invoke relevant warranties in order to address customers’ unit issues, and work with stakeholders to seek resolution for latent defects where applicable.
- Support the Customer Relations Managers in customer engagement.

**Requirements**:

- A Diploma or Bachelor’s Degree in Administration, Real Estate or any related field.
- A minimum of 3 years’ experience in customer service, preferably in Real Estate.
- People-oriented and excellent interpersonal skills.
- Good oral communication skills.



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