Guest Relations Officer

1 week ago

Raffles, Singapore ZAFFERANO ITALIAN RESTAURANT & LOUNGE Full time

**WE ARE LOOKING FOR YOU**
**JOIN US TODAY AND BE PART OF OUR DYNAMIC TEAM**
**AT SINGAPORE’S ONLY ITALIAN ROOFTOP RESTAURANT**

**Great Opportunities for Learning & Career Advancement
**Attractive & Competitive Salary
**Innovative and Energetic Workplace with a Growth Mindset

**Main duties and supporting responsibilities**

**Responsible for welcoming guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets' seating procedures.
**Be familiar with the menu, promotions, and service procedures.
**Provide full assistance to guests concerning general queries at the restaurant.
**To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
**Constantly be conscious of smoking and non-smoking areas and the preferences of guests.
**Obtain familiarity with restaurant policies and procedures in reference to training, safety, and security.
**To familiarize with the work nature and responsibilities of floor staff and all the restaurant events.
**Ensure in front of the outlet and reservation desk are well maintained. Assist manager to keep traces of guest history profiles.
**Maintain an adequate supply of stationeries as required.

**Job requirements**:
**At least 2 years of working experience in the related field is required for this position.
**Courteous, well-groomed with a pleasant disposition.
**Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.
**Attention to detail is essential
**Team player, who values teamwork, has good team-building skills and is able to communicate effectively with all levels of employees
**Positive “can-do” attitude, motivated, passionate, and seeks opportunities to be multi-skilled and trained
**Good personal grooming & personal presentation
**Opportunities available for rapid career progression
**Willing to work split-shifts, weekends, and public holidays
**Full-Time position(s).

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $3,500.00 per month

**Benefits**:

- Employee discount
- Food provided
- Professional development

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Overtime pay
- Tips

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Guest Relations: 2 years (preferred)

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