Centre Administrator

6 days ago

Singapore MOSAIC GLOBAL PTE. LTD. Full time

**About Mosaic Play Academy**:
We are looking for a highly motivated and organised Centre Administrator & Enrolment Executive to be the heart of our academy. This pivotal role ensures the smooth operation of our centre, provides a welcoming experience for our families, and drives the growth of our student community.

**The Role**:
**Key Responsibilities**:
**Centre Operations & Administration**:

- Oversee the day-to-day management of the Mosaic Play Academy facility, ensuring a safe, clean, and welcoming environment for children, parents, and staff.
- Develop, implement, and refine operational systems to improve efficiency, addressing the current need for a more structured process.
- Manage centre scheduling, resource allocation, and logistics for all programs, including student care, playgroups, and enrichment activities.
- Handle procurement of supplies, manage vendor relationships, and ensure the facility is well-maintained.
- Act as the key coordinator for potential future services, ensuring smooth integration with existing programs.

**Enrolment, Sales & Parent Relations**:

- Manage all incoming inquiries (website, social media, WhatsApp) with prompt and professional communication.
- Conduct engaging and persuasive school tours for prospective parents for both after-school care and playgroup programs, effectively communicating our unique value proposition.
- Drive student enrolment to meet and exceed targets for the academy.
- Establish and maintain strong, positive relationships with current and prospective families, fostering a sense of community.
- Manage the entire lead pipeline from inquiry to registration, moving from the current manual spreadsheet system to a more streamlined process.

**Qualifications & Skills**:
**Required**:

- A diploma or degree in Business Administration, Marketing, Hospitality, Early Childhood, or a related field.
- Proven experience in an administrative, operations, or sales/customer-facing role, preferably within an education, enrichment, or student care centre.
- Exceptional organisational, multitasking, and problem-solving skills with a proactive and practical mindset.
- Outstanding interpersonal and communication skills, with the ability to connect authentically with a diverse community.
- A self-starter who can work independently and take ownership of the centre's success.
- Proficiency in Microsoft Office Suite and/or Google Workspace.

**Preferred (Good to Have)**:

- Experience using CRM or student management software.
- Proven ability to meet sales or enrolment targets.
- Familiarity with the private education and enrichment landscape in Singapore, particularly in the East Coast area.
- A genuine interest in progressive education and the principles of play-inspired learning.

**What We Offer**:

- A key role in a growing academy with significant potential and a beautiful, spacious working environment.
- A supportive, collaborative, and forward-thinking company culture guided by our core values: Integrity, Commitment, Innovation, Respect, and Collaboration (ICIRC).
- The opportunity to make a tangible impact on our business and contribute to the positive development of children.
- Career development opportunities within the broader Mosaic Global organisation.

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