Client Experience Associate

1 week ago

Singapore OANDA Full time

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply The future is now

Join us and:
- Work on an award-winning platform that processes billions of dollars every day.- Boost up your career path in a global, multicultural Team.- Give yourself a chance to develop in Client Experience, Forex Exchange Services, Onboarding, and Funding/Withdrawal areas.- Improve yourself and your team through education and continuous learning.- Contribute innovative ideas to improve the daily trading experience of thousands of Customers.

How do we work?

In a Client Experience Team we are responsible for increasing OANDA's platform Customer satisfaction, reducing attrition, processing account opening, and funding requests in a timely manner. Our CX Team works from Toronto, Krakow, Tokyo and Singapore offices.

We work in a hybrid model - we'd love to meet you in the office from time to time.

In this role, you will:
- Identify and analyze Customer needs to ensure high Customer satisfaction, growth and retention of business.-
- Provide basic login troubleshooting assistance to Clients having difficulty accessing the platform.- Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.- Promote positive Client relations with a can-do attitude, and willingness to always help.

What skillset do you need, to be successful in this role?- Previous experience in similar roles e.g. in Customer Service, Sales, Administration or Business Processes etc. will be an asset.- Very good English.- Excellent communications skills and positive attitude.- Passionate about learning and strive to gain new knowledge about product and service changes.- Positive attitude, flexible nature, thriving in a fast-paced, constantly changing environment

Nice to have:
- Microsoft Office skills.- Working experience of Salesforce and/or Zendesk.

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