
Community Specialist
1 week ago
**Job scope**:
**Trader Assistance**:
- Promptly respond to trader inquiries, addressing their questions, concerns, and providing guidance.
**Community Interaction**:
- Foster a sense of community by encouraging traders to connect, share experiences, and seek help from one another.
**Conflict Resolution**:
- Mediate and resolve any disputes or misunderstandings among traders in a fair and neutral manner.
**Feedback Collection**:
- Actively gather feedback from traders, and relay their suggestions and concerns to the program's management for possible improvements.
**Programme Rules Compliance**:
- Ensure traders are aware of and follow programme rules and guidelines, fostering a respectful and harmonious trading community.
**Market Insights**:
- Stay updated on market trends and share relevant insights and analysis with traders.
**Community Rules and Etiquette**:
- Establish and uphold community rules and guidelines to ensure a respectful and constructive online environment.
**Reporting**:
- Generate reports on community engagement, query resolution, and feedback for continuous improvement and evaluation.
**Job Types**: Full-time, Permanent, Contract, Internship, Fresh graduate
Contract length: 6 months
**Salary**: $2,500.00 - $3,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Work from home
Schedule:
- Late shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in Singapore 408533
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