Community Specialist

1 week ago


Geylang, Singapore MPFUNDS Full time

**Job scope**:
**Trader Assistance**:

- Promptly respond to trader inquiries, addressing their questions, concerns, and providing guidance.

**Community Interaction**:

- Foster a sense of community by encouraging traders to connect, share experiences, and seek help from one another.

**Conflict Resolution**:

- Mediate and resolve any disputes or misunderstandings among traders in a fair and neutral manner.

**Feedback Collection**:

- Actively gather feedback from traders, and relay their suggestions and concerns to the program's management for possible improvements.

**Programme Rules Compliance**:

- Ensure traders are aware of and follow programme rules and guidelines, fostering a respectful and harmonious trading community.

**Market Insights**:

- Stay updated on market trends and share relevant insights and analysis with traders.

**Community Rules and Etiquette**:

- Establish and uphold community rules and guidelines to ensure a respectful and constructive online environment.

**Reporting**:

- Generate reports on community engagement, query resolution, and feedback for continuous improvement and evaluation.

**Job Types**: Full-time, Permanent, Contract, Internship, Fresh graduate
Contract length: 6 months

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Schedule:

- Late shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Singapore 408533



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