Air Traffic Control

4 days ago

Geylang, Singapore UFA, Inc. Full time

UFA, Inc., a global leader in developing Air Traffic Control (ATC) simulation and voice recognition technologies, is seeking an ATC Specialist for our Singapore Branch Office. Our ATC Specialists are a key component of our operations by providing testing, installation, training, and support services for our domestic and international clients and by collaborating between the software development teams and the end user to ensure that systems provided meet or exceed expectations. Other duties include air space modelling and human factors studies

The incumbent must show initiative, career aspirations for increased role and responsibilities, and a demonstrated team player.

**Responsibilities**:

- Provide ATC technical expertise and support to our programs and business development in Asia Pacific
- Assist with Business Development initiatives
- Conduct product demonstrations customer installations and training
- Support Proposal and Tender requirements
- Support our commercial and military customers locally or remotely by:

- Configure and set up customer installations onsite, including workstation setup and software configuration
- Plan, organize, and execute onsite and remote testing activities (e.g., Factory and Site Acceptance Testing).
- Develop test cases and procedures to ensure conformance of the software to business requirements
- Provide onsite support, troubleshooting issues (not limited to hardware and software) and communicating them effectively between developers, Customers and Project Managers
- Tracks defects and causal analysis to closure
- Providing training to customers on the use of our software
- Write and maintain training materials and user manuals

**Requirements**:

- Knowledge and experience in Air Traffic Control domain, or tertiary education in Aeronautics, Aerospace, or Aviation
- Excellent English and Chinese oral and written communications skills
- Experience using Linux Workstations and/or Windows PCs
- Experience using JIRA and Confluence
- Demonstrated willingness to work as a team with the ability to work alone with engineering support
- Previous experience with software-based standalone or embedded ATC simulation products is a plus
- International travel may be required with some trips up to 3 weeks
- Additional duties as assigned

**About UFA**:
UFA, Inc. is a US-based company specializing in Air Traffic Management (ATM) simulation products. We provide simulation software to commercial, civil, military, and university customers worldwide. Our wholly owned subsidiary, ATCSim GmbH, is located in Mainz and Kaufbeuren, Germany.

**Salary**: $3,000.00 - $4,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Health insurance

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