Ecommerce Specialist

Founded in 2012, Bloom Concept Pte Ltd specializes in aiding brands with their digital strategy, covering brand development, management, and wholesale distribution. Our expertise extends to integrating digital channels, adopting a multi-channel approach for product/brand distribution. With a primary focus on Food, Lifestyle, and Personal care products, our product portfolio has flourished, surpassing 1000 products in 2020.

As an e-Commerce specialist, you will create and implement strategies that drive online sales. You will organize, develop, and execute all brand/campaign marketing plans.

**Core responsibilities**
- As an e-Commerce specialist, your duties will include both an operational role and a brand management role.

**1. Primary Duties : Operations**
- Order Processing: Receiving, verifying, and processing customer orders from various sales channels.
- Inventory Management: Keeping track of stock levels, updating inventory status, and ensuring accurate product availability information.
- Pick and Pack: Selecting products from the warehouse shelves and packaging them securely for shipping.
- Shipping and Logistics: Coordinating with shipping carriers, generating shipping labels, and arranging the shipment of orders to customers
- Order Tracking: Providing customers with tracking information and updates on the status of their orders.
- Returns Processing: Handling customer returns, issuing refunds or replacements, and updating inventory accordingly.
- Quality Control: Inspecting products for damage or defects before shipping to ensure customers receive high-quality items.
- Customer Support: Addressing customer inquiries, resolving issues related to orders or shipments, and providing excellent customer service.
- Documentation Administration: Maintaining accurate records of orders, inventory levels, and shipping details.
- Warehouse Organization: Ensuring the warehouse is organized at all times.

**2. Additional Duties : Brand Management**

Manage all product content on e-Commerce websites/portals.
- New product listing management: enhanced content creation and listing maintenance.
- Work closely with different teams (brand owner/ graphics) to provide updated promotional content that will be shared across e-Commerce platforms.
- Provide support in other areas of Media Marketing when required.
- Monitor changes in product sales to stay organized, and take required action.
- Ability to multitask and meet deadlines while maintaining attention to detail.
- Maintain accurate records for sales by channels, marketing spend, and any form of documentation as required by the company;
- Provide monthly sales reporting for all KPIs;
- Assist in the maintenance of accurate stock inventory;
- Troubleshoot and problem solve and customer queries/complaints when necessary;
**Job Requirements**
- 1-2 years of relevant E-commerce experience preferred;
- Prior sales/customer service experience preferred;
- Familiar with social media use for business;
- Familiar with Microsoft Office is a must; with knowledge of Design/Photoshop is a plus.
- Good oral and written communication skills in English/Chinese and Malay
- Weekend roster (1-2 times/month) for duties is required.

**What We Seek**
- Positive attitude with pleasant personality
- Highly motivated team player

**Other Information**:

- Work Location: Tai Seng/Singapore
- Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,100.00 per month

**Benefits**:

- Employee discount
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Wear mask at all times.

**Experience**:

- E-commerce: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person