Contact Centre Officer

**The Head of Operations will lead a team of Client Services Managers and Team managers in delivering professional and consistently high quality service and great customer contact experience through a variety of customer contact channels.** **Reporting to the Managing Director, this role includes line responsibility for both in-house and outsource teams,...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

2 years exp **Roles & Responsibilities** **POSITION PURPOSE** The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with...

Company Overview">D L Resources PTE LTD is committed to delivering high-quality customer service to its clients. As a Customer Service Representative, you will play a vital role in achieving this goal by providing exceptional service through inbound call handling.The company's focus on employee development and training ensures that our staff have the skills...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Contact Centre Project ManagerWe are seeking a highly skilled Contact Centre Project Manager to lead our team and drive the performance of our contact centre. The successful candidate will have a strong background in contact centre operations, with at least five years of experience handling government projects in an operational or project management...

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ - We are on a mission to build the world's leading platform and connected community to...

In this exciting role as Contact Centre Expert, you will play a critical part in delivering exceptional customer experiences at AGAPE CP HOLDINGS PTE. LTD. As a Tele-Counsellor, you will engage with customers through various communication channels, resolving issues and meeting their needs in a professional and timely manner.ResponsibilitiesHandle customer...

**Location** Singapore, Central Singapore **Job Type** **Salary** $2,800 - $3,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 113063 **Job Views** 74 **Job Description**: Roles & Responsibilities - Call Centre / Hospitality Exp - Supervisor / Team Lead Exp - Reporting Exp - Office Hour / 5 Days / Able to work on Weekends -...

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

**Responsibilities**: - Ensuring the smooth execution of the plans identified by the Director, Customer Contact Centre for frontline customer contact and guiding Customer Contact Centre Advisors towards revenue and service performance targets. - Support Director, Customer Contact Centre in leading and managing a team of Customer Contact Centre Advisors in...

**Responsibilities**: - Involving booking processes and cabin allotments. - Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued. - Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. - Maintain complete...

**Job Description**: As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on...

COMPANY DESCRIPTION DHL Contact Centre Services (CCS), formerly known as the Logistics Customer Service Centre (LCSC), is DHL Supply Chain Singapore’s award-winning contact centre that provides solutions and services to the Singapore Government and global technology companies. DESIGNATION : [DHL Supply Chain] Contact Centre Services...

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

About the RoleThis is an exciting opportunity for a highly motivated and experienced Contact Centre Manager to join our team at JOBSTUDIO PTE LTD. As a key member of our Contact Centre leadership team, you will be responsible for driving the vision and lifecycle of our Contact Centre's digital systems and enhancements, striving for operational excellence. A...