Service Operations Lead

1 week ago


Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The IT team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services and computer software and hardware services. At the same time, pay attention to product system construction and R & D capacity enhancement, and build IT's internal and external product output capabilities through innovative technologies.

**Responsibilities**:

- Operate, maintain IT server room, Networking, System & Application, and Conference room AV system.
- Collaboration with desktop support, Network and System Team to design IT services and driving projects.
- Part of the 7x24 GOEC team, works closely with Global PMO operation team to provide immediate support to Bytedance office MDF/IDF globally.
- Respond/resolve major incidents happened in MDF/IDF (e.g. Power outage, cooling system failure, etc.).
- Effectively engaging and communicating with multiple parties are required during the execution of changes or complex, multi-tiered projects.
- Participate in global standards and process development.
- Review and support maintaining internal data and tools to improve IT infrastructure operation efficiency.
- Response to auto-generated alerts and immediate support as needed.
- Work closely with vendors for maintenance services of systems in server rooms, setting up server rooms or expansion.
- IT security device knowledge would be a plus.
- 10% regular travel to other countries is required.

**Qualifications**:

- Bachelor's or higher, major in Computer Networking, Information Technology, related major or related work experience.
- 4+ years of experience in managing technology operations.
- Strong computer networking skills to handle advanced daily IT network operation and maintenance in office, server room, and regional POP node.
- IT experience with technical knowledge in Power, UPS, PDU, conference AV system, zoom, google cloud, SaaS IT service, and server room management.
- Experienced in project management and cross team leading.
- ITILS or equivalent in IT Service Management
- Experience in large-scale IT service hardware deployments, building, and maintaining scalable infrastructure will be a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


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