Managed Services Operations Lead

2 weeks ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
About the Role:

This is a unique opportunity to join RAPSYS TECHNOLOGIES PTE. LTD. as a Managed Services Operations Lead. We are looking for a skilled professional to manage and oversee IT service desk operations for multiple clients, ensuring SLAs and KPIs are consistently met.

Key Responsibilities include prioritizing and assigning tickets based on impact, urgency, and contractual agreements, ensuring seamless communication and coordination between internal teams and client representatives, and maintaining a centralized service desk system.



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