[lta-qsc2] - Assistant Manager, Quality Service

2 days ago


Singapore LTA Land Transport Authority Full time

[What the role is]

ASSISTANT MANAGER, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT)

[What you will be working on]

You will be part of the team which continuously looks into enhancing productivity and efficiency of the service delivery chain to meet corporate and PSD standards. You will need to work with other internal divisions and external agencies to respond to public feedback, consistently improve feedback processes, systems and operations to meet service excellence standards amidst other responsibilities that will be assigned on an ad hoc basis.

[What we are looking for]
- Tertiary qualification in any discipline with at least 2 years of relevant experience
- Good verbal and written communication skills required
- Proactive, motivated and enthusiastic team player with good time management
- Customer service-oriented and analytical individual with strong desire to constantly learn and make improvements
- Knowledge of Customer Relationship Management Systems (CRMS) preferred
- Those without working experience are welcome to apply



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