Current jobs related to [lta-qsc2] Assistant Manager, Quality Service - Singapore - LTA Land Transport Authority
-
Singapore LTA Land Transport Authority Full time[What the role is] ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS [What you will be working on] We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...
-
[lta-qsc2] Assistant Manager, Quality Service
2 weeks ago
Singapore LTA Land Transport Authority Full timeWe are looking for an officer to augment the capabilities of LTA’s Quality Service Planning to tap on data analytics to enhance LTA’s service strategy, planning and delivery. Job description: - Drive projects and conduct advanced analytics on customer data using more complex statistical analysis approaches and tools - Identify and suggest innovations...
-
Singapore LTA Land Transport Authority Full time[What the role is] ASSISTANT MANAGER, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT) [What you will be working on] You will be part of the team which continuously looks into enhancing productivity and efficiency of the service delivery chain to meet corporate and PSD standards. You will need to work with other internal divisions and external...
-
Singapore LTA Land Transport Authority Full time[What the role is] ASSISTANT MANAGER, QUALITY SERVICE PLANNING (6-MONTH CONTRACT) [What you will be working on] You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and PSD standards. You will be part of a team to drive new business solutions, streamline work processes and guidelines while working...
-
[lta-qsc2] Asst Mgr,strategic Engagement
1 week ago
Singapore LTA Land Transport Authority Full time[What the role is] ASSISTANT MANAGER, STRATEGIC ENGAGEMENT AND COLLABORATIONS (1-YEAR TEMPORARY CONTRACT) [What you will be working on] We are looking for an officer to support the execution of LTA’s school outreach efforts to deepen engagement with MOE, schools, and students with the aim of building greater awareness and support of LTA’s Walk, Cycle,...
-
[lta-qsc2] Assistant Manager, Gallery Tech
2 weeks ago
Singapore LTA Land Transport Authority Full time[What the role is] ASSISTANT MANAGER, GALLERY TECH & INNOVATION [What you will be working on] The Singapore Mobility Gallery offers visitors a glimpse behind-the-scenes of how LTA plans, designs and builds our land transport system, balancing efficiency, liveability and inclusivity as it leverages technology for smarter and more sustainable urban...
-
[lta-qsc2] Manager/deputy Manager, School
4 days ago
Singapore LTA Land Transport Authority Full time[What the role is] MANAGER/DEPUTY MANAGER, SCHOOL & COMMUNITY OUTREACH [What you will be working on] Do you have a passion for igniting young minds and inspiring the next generation to adopt more sustainable commuting habits? Are you a strategic thinker with a knack for crafting engaging programmes? We are searching for a dynamic and results-oriented...
-
[lta-qsc2] Senior/executive, Quality Service
24 hours ago
Singapore LTA Land Transport Authority Full time[What the role is] SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT) [What you will be working on] [What we are looking for] - Diploma in any discipline. - Highly-motivated and pro-active with the ability to work independently and thrive in a dynamic environment. - Customer service-oriented with good time management. - Good...
-
Singapore LTA Land Transport Authority Full time[ What the role is ] ASSISTANT MANAGER, SERVICE EXPERIENCE DESIGN (1-YEAR TEMPORARY CONTRACT) [What you will be working on] You will be placed in this team that focuses on organisational culture and capability building in customer centricity to address service gaps. This team supports the senior management in developing roadmap and implementing...
-
Singapore LTA Land Transport Authority Full time[What the role is] ASSISTANT MANAGER, SERVICE EXPERIENCE DESIGN (1-YEAR CONTRACT) [What you will be working on] You will be placed in this team that focuses on organisational culture and capability building in customer centricity to address service gaps. This team supports the senior management in developing roadmap and implementing initiatives guided by...
[lta-qsc2] Assistant Manager, Quality Service
2 weeks ago
[What the role is]
ASSISTANT MANAGER, QUALITY SERVICE PLANNING
[What you will be working on]
You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and Public Service Delivery standards. You are required to drive new business solutions, streamline work processes and guidelines while working closely with internal divisions and external agencies to improve feedback processes, systems, or operations to meet service excellence standards amidst other responsibilities that may be assigned on an ad-hoc basis.
- Plan and propose improvements to the service delivery process for
management’s approval and stakeholder buy-in.
- Analyse staff and customer needs to identify and implement the use of
AI/Gen AI for better efficiency in service delivery.
- Leverage data and insights gathered to recommend and drive continuous
improvements in customer experience, processes and/or systems.
- Manage the self-help channels (e.g., Chatbot, Voice bot, etc) which
include content creation/deployment /maintenance, user testing and
continuous training to improve the performance of the self-help channels.
- Create and maintain detailed documentation pertaining to chatbot
conversational flows, intents, platform configurations and best practices.
- Manage the transition (if any) to and from different service providers,
including assessment of the features and functionality, user friendliness,
user interface and user experience.
- Strong stakeholder management skills and able to collaborate and work
closely with internal and external stakeholders and divisions to ensure
that information is kept updated in a timely manner and promptly
communicated to the relevant parties.
- Go above and beyond with customer service, ensuring all escalations and
feedback are attended to and addressed promptly and professionally.
- Perform any other duties and responsibilities as assigned by
supervisor/manager.
[What we are looking for]
- Tertiary qualifications in any discipline
- Highly organized and detail-oriented, with strong event management skills
to follow through and track event implementation progress
- Excellent interpersonal and relationship building skills to build
partnerships across different stakeholders and within the team
- Strong stakeholder engagement and communication skills, and able to
deliver clear written, verbal, and creative visual proposals
- Highly adaptable, independent, positive team player and multi-task in a
dynamic environment
- Work well under pressure and tight timelines
PowerPoint
