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Telephonist (Guest Services Agent)

2 weeks ago

Singapore THE REGENT SINGAPORE Full time

**Descriptions**

The Guest Services Agent (GSA) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel the GSA ensures that all communication channels operate flawlessly, including the hotel’s phone and mobile system. The GSA is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies connecting the appropriate individuals by phone or radio. The GSA may also be tasked with other lateral duties based on operational demands in support of other departments within the hotel.

**Job Requirements