Optimization Client Services Associate

2 weeks ago

Singapore CME Group Full time

**Principal Accountabilities**
1. Manage cycles in one or more of the main triReduce / triBalance services.
- Manage and co-ordinate work amongst the team running the cycle
- Be the point of contact for clients from start to finish and provide timely assistance
- Work with large client OTC trade portfolio data and verify the accuracy of the trade data & risk vectors submitted
- Support and advise clients on the risk constraints & tolerances to be applied
- Operate the optimization engine to generate deal proposals for the clients
- Provide sensitivity analysis to clients showing how their results would change if different parameters are amended
- Handle client requests such as user account management, training, and general support.
- Take part in on-site client meetings and conference calls with clients, and act as the service expert by running demos and addressing technical queries.
- Provide sales team with client data statistics and suggest improvements for upcoming cycles.

3. Support software development
- Explain to developers how the platforms are used, trade mechanics and client behaviour.
- Provide feedback on how the service can be improved or any potential bugs and operational risk issues
- Assist with testing of new platform features

**Skills And Software Requirements**
- Banking and Finance - Good working knowledge or strong interest in OTC derivatives and Options in Rates and FX; Credit and Equity are good to have.
- IT / Technical - This role requires good IT skills including the ability to work with raw client data using editors and spreadsheet tools. Good understanding of MySQL databases and basic Python programming.
- Ability to interact with clients, communicate efficiently and explain complex concepts

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