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Responsibilities:
- Client Registration: Manage new patient registration, collect necessary information, and verify insurance details using our clinic management system.
- Appointment Scheduling: Schedule, cancel, and reschedule appointments via phone, online, or in-person to optimize clinic flow.
- Check-in/Check-out: Process client check-in and check-out, verify information, and handle co-payments.
- Communication Hub: Professionally manage all incoming phone calls, WhatsApp messages, and emails, addressing inquiries and directing them as needed.
- Administrative Support: Maintain client records, prepare patient charts, send appointment reminders, and manage the waiting area.
- Team Collaboration: Assist therapists and colleagues to ensure a smooth and safe client experience.
- Hospitality Tasks: Simple housekeeping, managing snack bar at waiting area, rendering assistance to clients who require attention.
- Minimum 'N' Level qualification.
- Experience in healthcare, service, or a related industry is preferred but not required; we value attitude and aptitude.
- Proficient in computer skills, especially Mac OS.
- Team player with exceptional communication and interpersonal skills.
- Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
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