Optimization Client Services Analyst

1 week ago

Singapore CME Group Full time

**Principal Accountabilities**
1. Manage cycles in one or more of the main triReduce / triBalance services.
- Manage and co-ordinate work amongst the team running the cycle
- Be the point of contact for clients from start to finish and provide timely assistance
- Work with large client OTC trade portfolio data and verify the accuracy of the trade data & risk vectors submitted
- Support and advise clients on the risk constraints & tolerances to be applied
- Operate the optimization engine to generate deal proposals for the clients
- Provide sensitivity analysis to clients showing how their results would change if different parameters are amended
- Handle client requests such as user account management, training, and general support.
- Take part in on-site client meetings and conference calls with clients, and act as the service expert by running demos and addressing technical queries.
- Provide sales team with client data statistics and suggest improvements for upcoming cycles.

3. Support software development
- Explain to developers how the platforms are used, trade mechanics and client behaviour.
- Provide feedback on how the service can be improved or any potential bugs and operational risk issues
- Assist with testing of new platform features

**Skills And Software Requirements**
- Banking and Finance - Strong interest or experience in OTC derivatives (Rates, FX, Credit and Equity)
- IT / Technical - This role requires good IT skills including the ability to work with raw client data using editors and spreadsheet tools. Knowledge in MySQL queries and basic Python programming helps but not mandatory.

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