Assistant Manager, Student Administration

The ICC Office under InsPIRE is responsible for a wide spectrum of activities related to NTU’s Interdisciplinary Collaborative Core (ICC) curriculum which is part of the NTU Education 2025 strategy.

ICC Office is responsible for working with the different colleges/schools to offer and administer the seven core ICC courses that will be taken by all NTU students admitted from AY2021-22 onwards.

This role is required to oversee the management, administrative and coordination aspects of the ICC that include academic planning, timetabling, course registration, and course delivery and assessment, and the assignment and management of the faculty, ICC Lecturers and ICC Specialists hired to teach the courses.

The role is critical in ensuring a meaningful and value-adding learning experience for all NTU undergraduates and the faculty involved in ICC teaching.

KEY RESPONSIBILITIES:
Office Administration
- Administer procurement, reimbursement and financial activities of ICC Office
- Assist colleagues from InsPIRE and other units under InsPIRE in overseeing office related matters
- Serve as the secretary/note-taker for all ICC Meetings
- Assist with the planning and organisation of ICC-related meetings, workshops/seminars, activities
- Assist with the selection of ICC instructors for the Nanyang Excellence Awards for Teaching
- Assist with all other ICC-related administrative tasks

Course & Student Administration
- Oversee and manage inter-college/school/department collaboration and serve as the liaison between ICC Office and Colleges/Schools and Course Coordinators on matters relating to student enrolment, and the coordination of academic matters and activities
- Oversee and manage all ICC course-related matters, duties will include being a liaison to all course coordinators and instructors, submitting course outlines for approval, timetabling planning, course registration, setting up of course and assessment sites, organisation of the end-of semester quizzes, uploading and consolidation of course marks/grades, end-of-semester Board of Examiners meeting, administering and consolidating data from course surveys, handling of course-related enquiries, and handling of all course-related student matters
- Administer academic exercises such as student combination in classes (ensuring classes consist of a good mix of students from different programmes), change of classes, course exemptions and credit transfers

Faculty & HR Matters
- Work with colleges/schools and course coordinators on the assignment and allocation of full-time and adjunct instructors teaching ICC courses
- Work with HR and schools on the appointment of new adjunct instructors and reappointment of existing adjunct instructors
- Approve the the teaching reimbursement claims of adjunct instructors
- Prepare the necessary information needed and scheduling of ICC instructors for annual performance appraisal of ICC instructors and coordinate with HRBY and the reporting officers of ICC lecturers on appraisal meetings

Outreach
- Be the main point of contact and support to students and partners and schools on matters related to the ICC
- Conduct, coordinate and/or support activities to share and promote ICC’s mission and curriculum, including the compilation and production of relevant marketing materials and eDMs
- Assist in the planning and organisation of outreach activities including marketing collaterals (eg, door gifts)

KEY REQUIREMENTS:

- Bachelor’s degree with at least 5 years of relevant working experience, preferably in an institute of higher learning and/or the education sector
- Prior experience in a relevant administrative/managerial role in an institute of higher learning will be advantageous
- Meticulous with good organisational skills and a keen eye for detail
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Good writing skills with the ability to prepare clear reports
- Proficient in handling data and numbers
- Knowledge of student information/database management systems would be advantageous
- Strong stakeholder management, influencing and collaboration skills
- People-oriented and a proactive team player
- Ability to multi-task and deliver with quality and timeliness
- Ability to work independently with minimum supervision
- Mature, warm and approachable personality

Hiring Institution: NTU