Assistant Manager, Student Administration

3 days ago

Singapore Nanyang Technological University Full time

**Responsibilities**

1) To manage and to provide administrative support in postgraduate research programmes
- To provide guidance to faculty and students whenever required for postgraduate programme document submission such as PhD and MEng.
- Equipped with a better knowledge and understanding on administrative process, faculty and students are able to prepare the programme documents independently
- To liaise with ACR and OA on various administrative process.
- Ensure that the Oral Exam and QE documents are submitted to OA without delay and on or before deadline.
- Provide assistance to faculty and students in postgraduate programme process and flow. This helps to ensure that the documents are submitted within schedule without the delay and queries from OA and scholarship agency.

2) Adoption of technologies to improve operational efficiency
- Implement a digitalized system to keep the information of supervisors and students. Ease of the documents retrieval whenever required and minimize human error.
- Enhance the level of automation in various procedures related to postgraduate programmes.

3) To resolve outstanding issues
- Problem investigation and to arrive at solutions to resolve the various issues and appeal cases
- To preempt the potential problems that could arise from disputes.
- To ensure faculty follow policy and procedures of school and university.

4) To provide the documents to OA, CoE, and various departments
- To analyse the various statistical data related to admissions and to implement an efficient approach to derive the statistics.

5) Supervisory and delegating
- Oversee functions and responsibilities of support staff; Allocate tasks to appropriate staff with the right skills; Brief and monitor progress of delegated tasks.
- Ensure that tasks are completed satisfactorily and efficiently within allocated time frame.
- Coaching new skills to the support staff to cope with the changes.
- Continue to improve the current administrative process.

6) Reimbursement of claims
- Liaise with finance and supervisors on the complexity of the claims.
- Coaching support staff on handling the different requirements of claims related to conferences and research attachment

7) New faculty support
- Assist the new faculty onboard our School in postgraduate programmes.

**Requirements**:

- Degree or minimum Polytechnic Diploma in any discipline
- At least 3 years of relevant working experience
- Good attitude, communication and management skills
- Able to multi task and work independently with staff and faculty at all levels
- Responsible, resourceful, meticulous, analytical, self motivated and eager to resolve issues on a timely manner
- Able to work independently with mínimal supervision, shows great initiative
- Be creative and improvise new ideas to improve the current administrative process
- Think long term with eye for details

Hiring Institution: NTU

In line with Singapore’s nationwide Vaccination-Differentiated Safe Management Measures (VDS), employees must be fully vaccinated to return to the workplace, unless certified to be medically ineligible. For Information on VDS, please click here.

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