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Genesys L2 Support Specialist

2 weeks ago

Singapore UBS Full time

Singapore
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 270161BR

**City**
- Singapore

**Job Type**
- Full Time

**Your role**
- Are you the expert on the Genesys Contact Center Solution? Are you motivated to deliver the best solutions to our global Call Center users? Are you ready to take responsibility in a supporting role? Do you have experience as a Site Reliability Engineer (SRE)? Would you like to be a part of an inspiring and global team focussed on providing the best user experience for our customers
- We're looking for someone like this to:
- support, investigate and solve problems and incidents for our internal and external users
- ensure entire platform ecosystem health, this by designing, implementing and monitoring a predictive measurement systems with the ultimate goal to avoid production incidents
- implement small operational improvements
- strengthen a high-performance and dedicated team
- challenge the status quo and come up with new ideas

**Your team**
- You’ll be working within WMPC IT support in Singapore, working closely together with other teams in Switzerland and Weehawken. We plan and lead IT projects for an area called Touchpoints and create solutions which are directly client facing such as contact centers systems, e-banking and client advisor workbench. It’s a very demanding, fast paced and exciting environment.

**Your expertise**
- 5 years of experience in working in a global Genesys support environment on enterprise level with broad knowledge about the Genesys solution landscape
- tooling skills in Genesys Suite (Framework, Routing Reporting, SIP, Chat, GMS, Callback, WFM, etc.)
- knowledge in Verba Voice Recording and CCPulse/Pulse for Reporting
- user knowledge on Linux operating system
- ability to support Genesys in both, “on Prem” and “Cloud” environment
- strong analytical, problem-solving and synthesizing skills
- ability to read and understand technical log files

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.