Senior Genesys Cloud Engineer

3 days ago

Singapore Logisofttechinc Full time

We are looking for experienced Genesys Cloud Consultants to join our growing team. This is a flexible contract role where you'll work on exciting projects for global clients. Key Responsibilities: Genesys Cloud Support: Help clients set up and use Genesys Cloud effectively, including system architecture and integration. Training Delivery: Train users, admins, supervisors, and architects on how to use Genesys Cloud tools. Workforce Management (WFM): Guide clients in improving their WFM processes using Genesys Cloud. CRM Integration: Support integration with CRM tools like Salesforce or Microsoft Dynamics. Qualifications 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels. Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS). Proficiency with applications leveraging APIs. Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing. Fluent English and Mandarin written and spoken level. Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline. Strong problem-solving abilities and attention to detail. Ability to work independently covering client-facing expert role. Must-Haves: 5+ years with AudioCodes SBCs/SIP trunking Genesys Cloud IVR flow design experience is a plus. Strong SIP/VoIP/QoS/TLS troubleshooting skills Automation and scripting proficiency Visio documentation skills and stakeholder-facing communication Fluent Mandarin written and spoken level. About Us: Logisoft IT Services Pvt Ltd.with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company. Our Head Office located in South Plain field, NJ, and Our Offices location in Hyderabad, INDIA & Accra, Ghana, South Africa. We are Microsoft Official Partners – A Microsoft Certified Partner help customers with a range of IT projects and specific IT solutions. We started our journey in the year 2008. In the past 17+ years, we have acquired the trust of many IT market leaders. LOGISOFTis committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on age, sex, sexual orientation, race, colour, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under state, or local law. Contact Us: Job ID: LTI/SGCE/07/25Tel.: E-Mail: #J-18808-Ljbffr

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