Genesys Cloud Engineer

We are looking for experienced Genesys Cloud Consultants to join our growing team. This is a flexible contract role where you'll work on exciting projects for global clients. Key Responsibilities: Genesys Cloud Support: Help clients set up and use Genesys Cloud effectively, including system architecture and integration. Training Delivery: Train users,...

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.3+ years of experience with Genesys Cloud CX (PureCloud) or similar CCaaS platforms.Experience with Genesys Architect, IVR/ACD, call routing strategies, and WEM (Workforce Engagement Management) modules.Strong knowledge of REST APIs, webhooks, and...

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. - 5+ years of hands-on experience with Genesys Cloud CX (PureCloud) in a large-scale production environment. - Deep understanding of contact center architecture and operations, including Omnichannel Routing, WEM, and Telephony (SIP, RTP, VoIP). - Strong...

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.5+ years of hands-on experience with Genesys Cloud CX (PureCloud) in a large-scale production environment.Deep understanding of contact center architecture and operations, including Omnichannel Routing, WEM, and Telephony (SIP, RTP, VoIP).Strong experience with...

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

**Mandatory Skill: - 5+ years of experience in Genesys with Bachelor Degree. - Good understanding with Genesys SIP solution and its integration with SBCs and Media devices/ Gateways, able to troubleshoot with knowledge of SIP signalling /Tlib and Media related RTP issues. - Good hands on with end-to-end SIP cluster architecture and its configuration gateway...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

locations - Singapore (Flexible) - India - time type - Full time - posted on - Posted Today - job requisition id - JR105797 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform,...

Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? - Senior Customer Success Manager - Singapore - The goal of this Customer Success Manager (CSM) role is to establish a...