Genesys Engineer

2 weeks ago


Singapore OX CONSULTANCY PTE. LTD. Full time

**Mandatory Skill:
- 5+ years of experience in Genesys with Bachelor Degree.
- Good understanding with Genesys SIP solution and its integration with SBCs and Media devices/ Gateways, able to troubleshoot with knowledge of SIP signalling /Tlib and Media related RTP issues.
- Good hands on with end-to-end SIP cluster architecture and its configuration gateway LRGs, FQDN setup and troubleshooting.
- Good understanding and troubleshooting with GMS outbound setup.
- Good Knowledge with ORS routing setup with SIP cluster platform, able to troubleshoot with routing related issues. Good knowledge on Linux/unix, GVP 8.x setup and its components and troubleshooting with MCPs/RMs

**Good to have**:

- Understanding with Genesys Reporting solution (ICON, GIM) and SQL database.
- Understanding with Infra activities on data centre level, Hypervisors on Linux platform and shell script.
- Understanding with Pure Genesys cloud and multicloud CX
- Hands on knowledge with Rest APIs and Webservices



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