Customer Experience Executive

2 weeks ago

Singapore M AND M PTE. LTD. Full time

The Magic Wrap is a new emerging brand, with a goal to do renovation in a more sustainable way, reducing the environmental damage done by the related industry.

Our customer support plays an important role ensuring the success of the company's vision. Enhancing the brand awareness and loyalty of current and new customers.

**Responsibilities**
- Building customer relations and experiences to deliver optimal product knowledge and aftersales support to our clients. Customer interaction includes, physical studio space, online platforms messengers and live chats
- Ability to effectively work with a team
- Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
- Work with related team to ensure effective communication and implementation of marketing campaigns.

**Requirements**:

- This role requires you to have the ability to be customer centric, passionate and understanding that customer engagement is a key constitute in the growth of the brand.
- Network with various departments and groups that are involved in customer support, orders, and processing.
- Organized, independent and able to multi-task.

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