
Senior Manager Business Operations
5 days ago
**Who are we?**
**What do we stand for?**
At TerraPay, we stand for innovation, efficiency, and the relentless pursuit of excellence in the payments industry. Our commitment is to deliver seamless financial interactions, enhance global connectivity, and drive transformative changes in the way people and businesses exchange funds. We place a strong emphasis on trust, security, and collaboration, ensuring that our clients and partners experience world-class financial services with unmatched integrity.
**Requirements**:
**What can you expect?**
**Job responsibilities**:
- Managing expectation in handling customer queries.
- Developing and building relationship with partners for smooth communication and providing excellent customer service experience.
- Ability to analyze MIS for understanding on expectation, requirement and improvement on customer service, partnership strategy and business performance.
- Shift based role - required to work across shifts with clients across the globe.
- Support the management team in strategic decision-making by providing the relevant data & insights.
- Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.
- Cross-functional collaboration with Technology, Business Development, Treasury, Compliance and Finance teams.
- Experience in managing international business expertise and knowledge about APAC.
- Managing and leading the team including overseas to ensure smooth operations.
- Develop SOP, implement and execute the operational processes
- Knowledge of working with FreshDesk is an added advantage
**Qualifications**:
- 15 years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain.
- Team handling experience.
- International cross border remittance will be preferred
- Leadership quality is a mandate
- Fluency in Mandarin language is a must. (written and spoken both)
- Flexibility to travel across APAC region (50% to 60%)
**Benefits**
**Benefits**
- A competitive compensation package, including performance bonuses.
- Join a global team with members from 45+ different nationalities spread across 5 continents.
**Why TerraPay?**
Joining TerraPay means becoming a part of a progressive team that's shaping the future of payments. We offer a collaborative environment that values diversity, fosters growth, and encourages innovation. As an Associate Business Operations Manager, you'll play a pivotal role in enabling seamless financial interactions worldwide. Elevate your career and be a catalyst for global financial transformation with TerraPay.
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