
Customer Service, Call Center
5 days ago
**Role: Customer Service, Call Center**
**Permanent, Banking Client**
**Work location: Tampines**
**Work hours: 5 days work week, may include a Sat, depending on schedule.
**Work timings: 8 am to 8pm ( 8am to 5pm, 10am to 8pm)
Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Maintains confidentiality of the Bank’s customers and data.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
Job Requirements
- Degree/ Diploma in any discipline.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
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